Orders & Payment

Can I cancel or modify my order before it ships?

We are unable to add or remove items from orders. Full cancellation requests and address changes are time-sensitive and can only be actioned shortly after the order is placed.

If you’d like to cancel or edit the shipping address on your order, please email us at [email protected] as soon as possible and we’ll do our best to accommodate requests. Our Customer Experience team is available M-Th 9a-5p EST & Friday from 9a-3p EST and requests are not guaranteed.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, Shop Pay, and PayPal. All prices are stated in USD.

How can I track my order?

After you place an order, you’ll receive an email confirmation with your order number. Your tracking number will be sent to you via a separate email once your order is ready to leave our warehouse. Please allow at least 12 hours for the tracking information to update before reviewing your shipment status.

Why was my payment method declined?

Make sure your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. For your security, our system won’t allow a payment to process if the billing information associated with the card doesn’t match.

Why was my order cancelled?

For select new products, we limit orders to two units per colorway. If your order exceeds that, it will be subject to cancellation.

How can I use promotional codes & coupons?

To use a promo code, add all desired items to your shopping cart and proceed to the Checkout page. Enter the code in the provided “Gift card or discount code” box in your cart and click “Apply”!

Only one promo code can be applied per order. Please note that our Welcome discount applies only to full-price items and cannot be used during site-wide sales. Discount codes cannot be applied to pre-orders.