General FAQ

Can I cancel or modify my order before it ships?

We are unable to add or remove items from orders. Full cancellation requests and address changes are time-sensitive and can only be actioned shortly after the order is placed.

If you’d like to cancel or edit the shipping address on your order, please email us at [email protected] as soon as possible and we’ll do our best to accommodate requests. Our Customer Experience team is available M-Th 9a-5p EST & Friday from 9a-3p EST and requests are not guaranteed.

What’s your return/exchange policy on sale items?

All sale collection items are final sale and may not be returned or exchanged.

Where can I find BAGGU products in stores?

We have a number of BAGGU stores in the US, with plans to open more in the future! Find our store locations here.

We’re also stocked at hundreds of retailers in the US and internationally. Email us at [email protected] and we can help you find retailers local to you.

Are collaboration products available to buy from other retailers?

Some collaborations are available from other retailers. The MLB collection will be available on Baggu.us. Each BAGGU store will only carry bags for local teams, including the store-exclusive Horizontal Duck Bag. Email us at [email protected] and we can help you find retailers local to you.

The item I want is sold out. Will it be restocked?

If the item is still live on our site, it will most likely be restocked in the future! On the product page, click “Notify me” to sign up to receive an email when the item is back in stock online.

If you live near a BAGGU store, we may still have the item in stock there. You can text your local BAGGU store for stock inquiries—please see our Stores page for store addresses and phone numbers. We’re also stocked at hundreds of retailers in the US and internationally, and they may still have stock of a particular item. Email us at [email protected] and we can help you find retailers local to you.

How do new product releases work?

We usually announce the day & time that new products will arrive a few days in advance. For these updates, follow us on social media @ BAGGU.

When a new product becomes available on our website, we aim to keep it in stock for several months. If a product is currently sold out but still listed on our site with a ‘Notify Me’ option, rest assured it’s likely to be restocked in the future. Our goal is never exclusivity, we want everyone who wants one of our bags to have one!

Do you make price adjustments?

We’re happy to issue a one-time price adjustment for items purchased from baggu.us or BAGGU retail stores that go on sale within 7 days of purchase. A refund for the price difference will be issued via the original method of payment.

Please send an email to [email protected] to request a price adjustment.

Looking for a strap extender for your Fanny Pack?

We have 9″ extender straps that are compatible with our Fanny Packs! Our team will be happy to send you one free of charge. Please email [email protected] with your first and last name and shipping address. Additionally, please note that the straps on our Fanny Pack and Sport Crossbody styles will be 9″ longer starting with our Spring 2023 line 🙂

Lost the storage pouch for your reusable bag?

We’re happy to send you one free of charge! Please email our Customer Experience team at [email protected] with the size and color of your BAGGU and your shipping address.

(Please note, we are only able to offer replacement pouches to our domestic customers at this time.)

Are international “BAGGU” websites legit?

We have recently discovered a number of websites, claiming to be official BAGGU stores.

At this time the only official websites using the BAGGU name are this one, baggu.us, and baggu.jp. We are also stocked at many multi-brand retailers worldwide.

Other websites claiming to be BAGGU stores such as baggucanada.us, bagguaustralia.us, bagguus.net, or another variation similar to baggu[country].us, are not affiliated with BAGGU. Please reach out to us if you’d like a list of stockists in your country.

Are BAGGU fabrics free of PFAS?

Yes. As of Fall 2023, all BAGGU fabrics are manufactured without PFAS.